RETURNS AND CANCELATIONS
RETURNS & CANCELLATIONS
Tribut Editions takes pride in the craftsmanship and quality of every piece we produce. Because our products are made to order, the guidelines below explain when returns or cancellations are possible, and the steps required to request them.
CHANGE OF MIND RETURNS
Tribut Editions does not offer refunds or returns due to change of mind.
MADE‑TO‑ORDER PRODUCTS – FINAL SALE
All Tribut Editions products are made to order and therefore cannot be returned or exchanged unless they are damaged or defective.
If a return is approved due to our error or a confirmed defect or damage, we will refund:
- The original delivery charges, and
- Your reasonable return shipping costs.
- Approved damaged or defective products will be replaced within the normal production time needed to remake the item.
HOW TO REQUEST A RETURN
- Send all return requests by email to support@tributeditions.com with RETURN REQUEST in the subject line. Or visit https://tributeditions.com/pages/warranty-registration-product-claims to file a claim.
- Returns must be pre‑authorized. Authorization is granted only when we issue a Return Merchandise Authorization (RMA).
- Include the RMA with the returned item. Items returned without an RMA will be refused and returned to sender.
RETURN CONDITIONS
- Requests for defective products must be made within seven ( 7) days of receipt.
- Requests for damaged products must be made within 24 hours of receipt.
- Include the original order number, receipt, and the name used for the purchase.
- Only items with verified damage or defects are eligible.
DAMAGED PRODUCTS
- Report damage within 24 hours of receipt.
- Provide clear, focused photos of:
- exterior packaging before opening,
- damaged packaging,
- the damaged or defective product itself.
- Keep the item in the same condition in which it arrived. Reasonable care is required while the product is in your possession; failure to do so may affect eligibility.
- Approved damaged products will be replaced within the normal production time needed to remake the item.
DEFECTIVE PRODUCTS
- Report defects within seven (7) days of purchase.
- Approved defects will be replaced within the normal production time needed to remake the item.
INSPECTION & REFUNDS
- Returned items are inspected upon receipt.
- We will notify you by email once the inspection is complete.
- If approved, a full refund of return shipping costs will be issued to you.
- The complete process may take up to 15 business days.
ORDER CANCELLATIONS
- Cancellations accepted within 48 hours of confirmed purchase.
- After 48 hours, we will endeavor in good faith to accommodate a cancellation, but it cannot be guaranteed—especially if production or shipping has begun.
- If the item has already shipped, cancellation is not possible; return procedures apply only when damage or defect is confirmed.
- Custom upholstered products are not eligible for cancellation
RETURN EXCLUSIONS – FINAL SALE ITEMS
The following categories are not returnable:
- Custom upholstered furniture
- Fine art, objects, accessories
- Hand‑knotted, hand‑loomed, hand‑knitted rugs
- Installed hardwired lighting fixtures
- Upholstered furniture using Customer’s Own Material (COM)
- Any upholstered or custom‑made furniture
- Any item once production has started
- Sale items
