RETURNS AND CANCELATIONS

Tribut Editions is proud to provide furniture and products with the highest level of craftsmanship and quality. We also acknowledge that not every order will be a perfect fit for all interiors. Please review our return policy below to take the required steps to file your returns requests.

 

All return requests will be submitted via email to support@tributeditions.com with the words “RETURN REQUEST” in the subject line.  

 

RETURN CONDITIONS

All returns must be made within 15 days of receipt.
All products must be new, unused, and have original boxes, packaging, and hardware.
Restocking Fee: A 15 % restocking fee and round trip shipping and handling is deducted for all returns.
Damages must be reported within 72 hours of receipt. 
Buyer will take photos of packaging to immediately memorialize any potential freight damage.
Buyer will take detailed photos of the product to memorialize any damage or defect.  
Photos should be in focus, clean, and precise so that damages can be assessed and confirmed accurately.
Returns are only accepted for solid wood furniture. 

 

RETURN EXCLUSIONS

Fabrics and finishes for upholstered furniture are confirmed in advance.  Upholstered furniture is custom made for each individual Buyer. Returns for Upholstered and Custom Made Furniture are not accepted.  
Returns for upholstered furniture using Customers Own Material (COM) are not accepted.
All Custom and Upholstered orders are not eligible for return or cancellation once items have gone into production.
Sale Items are not eligible for returns

 

RETURN SHIPPING COSTS

Buyer is responsible for all shipping and handling costs (outbound and return), and these additional shipping costs will be deducted from your refund. If requested Seller will provide Buyer with pre-paid shipping labels when applicable.  Buyer is responsible for planning and scheduling pick-up for return shipments.  Seller will not absorb any fees related to product pick up.  Buyer may elect to use their own preferred carrier.

 

BUYER RESPONSIBILITY FOR PREPARING AND PACKAGING RETURNS

It is the Buyer’s responsibility to take care and give attention to the products being returned.  Seller’s original packaging is intended to be sufficient and reliable for initial shipping an delivery (one way).  The stability and integrity of original packaging may be compromised after being opened and unpacked by Buyer.  Buyer acknowledges that it is their sole responsibility to re-pack their products in the same manner in which they were original received. Additional packaging may be needed, and Buyer will do what is needed to insure the package(s) safe return. If a product return is damaged in transit, additional deductions will be applied to the refund.  If excessive product damage is incurred due to buyer negligence the product refund will be forfeited.   Please take care and give attention to this process.

 

Upon receipt of the return by Tribut Editions, products will be reviewed and inspected to ensure the above processes and procedures were respected and implemented by Buyer.  Following inspection, Tribut Editions will issue a refund less any shipping charges, re-stocking fees and taxes. Any added shipping charges such as expedited shipping, special day, or special requests will not be refunded. The complete process may take up to 15 business days.

 

All return requests will be submitted via email to support@tributeditions.com with the words “RETURN REQUEST” in the subject line.  

 

ORDER CANCELATIONS

Order cancelations are accepted within 48 hours following a confirmed purchase.  If an order is requested to be cancelled after 48 hours of purchase Tribut Editions will endeavor in good faith to accommodate Buyer’s cancellation request, but can not be gauranteed.  If the purchased product has already shipped Tribute Editions will not be able to cancel the order, and Buyer will need to follow Tribut Editions return processes and procedures.

Custom upholstered products are not eligible for order cancelation.